Contact information

# Contact JERVIQ

For product questions, order updates, shipping concerns, or help with an item you received, email **jerviq@outlook.com**.

We aim to respond within **two business days**. Messages received on weekends or holidays may take longer.

For order-related questions, include your order number and the email address used at checkout. If your item arrived damaged or incorrect, include a brief description and clear photos where possible.

For address changes or cancellation requests, contact us as soon as possible. We will confirm whether your request can be completed before shipment.

Please contact us before sending back an item so we can provide the appropriate instructions. Never include passwords or full payment-card details in your message.