Shipping policy

# JERVIQ Shipping Policy

## Shipping estimates

For eligible U.S. addresses, the current YANWEN carrier estimate is 8–15 days in transit. This is an estimate, not a guaranteed arrival date. Order processing takes place before shipment and adds time to the overall delivery period. Processing time varies with product availability.

Carrier availability, shipping charges, and delivery estimates can vary by destination. Any shipping charge will be displayed at checkout before you pay. Holidays, carrier disruptions, and customs handling may affect delivery.

## Tracking and delays

We will email your tracking details when they become available. Tracking can take time to update after a label is created.

If we cannot ship within the timeframe stated for your order, we will contact you with an updated shipment estimate and the option to cancel for a full refund. If no shipment timeframe was stated and we cannot ship within 30 days, we will seek your agreement to a delay or cancel and refund the unshipped order.

If your package appears lost or has not arrived within the estimated delivery period, contact us so we can investigate and arrange an appropriate resolution. You do not need to contact our fulfillment provider yourself.

## Address changes and cancellations

Please check your address before placing your order. Email us promptly to request an address change or cancellation. We will confirm whether the request can be completed before shipment; changes cannot be guaranteed once a package has shipped.

## Contact

Email **jerviq@outlook.com** with your order number. We aim to respond within two business days.