Refund policy

# JERVIQ Returns and Refunds

## Damaged, defective, or incorrect items

Please inspect your bag when it arrives. If it is damaged, defective, incorrect, or missing a component, email **jerviq@outlook.com** within 30 days of delivery with your order number, a description of the issue, and clear photos or video where possible.

Once we confirm the issue, we will offer a replacement at no additional cost or a full refund for the affected item, including its original shipping charge. If we require the item back for a confirmed issue, we will provide a prepaid return method. Please contact us before sending anything back.

The 30-day reporting period does not limit any rights you have under applicable law.

## Change-of-mind returns

We do not currently offer voluntary returns or exchanges because you changed your mind or no longer want the item. This does not affect your rights relating to faulty, misdescribed, or incorrect goods, or any cancellation or return rights required by applicable law.

Please review the bag's dimensions, materials, and features before ordering. Contact us if you need help deciding whether it meets your needs.

## Missing deliveries

If your order has not arrived, contact us with your order number. We will investigate the tracking and delivery details. For confirmed loss in transit, we will offer a replacement or full refund. A delivery scan alone will not prevent us from reviewing evidence of a delivery problem.

## Cancellations

Email us promptly to request cancellation. We will confirm whether the order can be stopped before shipment. If cancellation is confirmed, we will issue a full refund. This does not limit cancellation rights required by applicable law.

## Refund timing

Approved refunds will be issued to the original payment method within five business days, or sooner where required by law. Your bank or payment provider may take additional time to post the credit. We will email you when the refund is issued.

## Contact

Email **jerviq@outlook.com**. We aim to respond within two business days.